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FAQ

Payment Methods

What payment methods do you accept?

Credit Cards

We accept Visa, Mastercard, American Express, and JCB. Please note that all cards issued by local banks which do not carry one of the logos above will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.

PayPal

PayPal is an excellent payment choice for those who do not have a credit card issued by the vendors above. With your PayPal account, you can use a variety of payment methods to make your Selfie Leslie purchase. When checking out, use our single-click PayPal express feature to speed through checkout like normal!

I need help with my discount/promo code!

Congrats on your promo code! When entering into checkout, you need to enter the code exactly as it is given to you, without any spaces. Type or copy and paste the code exactly as it appears into the “discount/coupon code” box on the checkout page -- click apply and your new total should appear!

Shipping

I didn’t receive an order or shipping confirmation. What should I do?

Oh no! We’re sorry to hear that. It is possible that your confirmation and shipping email have gone to your junk folder or that an incorrect email address was entered during check-out. If this happens, please feel free to contact us to verify whether the order has been placed and to resend your order confirmation.

How long will it take for me to receive my order in the US?

All orders shipped within the US should normally arrive in 3-5 business days. See our Shipping Page for more details!

When will my order ship?

Most US orders ship within 1 business day of purchase. Shipping times may vary due to the availability of merchandise. Please note that orders are not shipped on the weekends or holidays. See our Shipping Page for more information!

Where is my order confirmation?

As soon as your order ships, you will receive an email confirmation to the email address you provided upon checkout. If for some reason you did not receive an email from us, please check your spam folder and add [email protected] to your safe sender list. You can also check your order status by signing into your account on our website.

Can I have my parcel redirected to a different address?

For security reasons, we are not able to change the address your order is being sent to at this time.

Will I have to pay International Taxes & Duties?

We love our international Selfie Leslie family! However, if your order is more than $1,000 it may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes is approximately 20% of the dollar amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

Selfie Leslie cannot control and is not responsible for any duties/taxes applied to your package. Please note that you will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; therefore, please contact your local customs office for further information! By law, we must declare all items at their full price and cannot alter this amount to decrease international customs fees.

In rare occasions, customs agents may delay delivery of some packages. If you refuse a shipment from Selfie Leslie, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to Selfie Leslie. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded. Please see our Shipping Page for more information on your international order.

Can you promise there will be no custom or duties when the package arrives?

Unfortunately for all of our international Selfie Leslie lovelies, all international packages can potentially incur charges upon their arrival in the destination country and those charges are solely determined by the arrival countries customs authorities. At this time, we cannot predict the amount of duties and taxes charged when using standard shipping. If you have other questions regarding duties and taxes in your country, please contact your local customs office.

What can Selfie Leslie do if the package is lost?

Packages are rarely lost; however, if a parcel does not arrive, please contact USPS to resolve the issue. Selfie Leslie is not responsible for the cost of any return shipping. Customers are urged to hold onto proof of postage as we are not responsible for lost and/or misdelivered packages.

I've made a return, will you refund my delivery charge?

Unfortunately, we cannot refund duties, taxes, or shipping charges incurred through shipping. Please see our Shipping Page for more information. 

Order Information

I’m unsure about a size and have a fitting question -- how do I find this information?

We want to make sure that each of our customers receives the perfect item in their perfect fit. If you have questions about sizing, please see our Size Guide for general information. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service.

Why was my order canceled?

We’re sorry to hear that your order was canceled! Please email Customer Service to resolve any issues with your order, and we’ll try to resolve the problem as quickly as possible.

The item I've received is incorrect or missing. What should I do?

Oh no! We want to sort out any issues with incorrect or missing items straight away. Please contact our Customer Service as soon as possible with details of which item is incorrect or missing and your order number. We'll get back to you as soon as possible!

The item I want is “sold out” or no longer available -- what do I do?

Some of our styles are known to fly right off our online shelves. When this happens, please select the size of the item you are interested in, and sign up for our back in stock notifications. Once the item is back in stock, you will get an email from us that it is ready for purchase!

I changed my mind and want to cancel my order. How do I do that?

We're sorry to hear that you’ve changed your mind. You may cancel an order at any time before the order ships. Once the order ships, however, we cannot make any changes. We recommend you cancel your order by contacting Customer Service. However, while we will do our best to help you cancel your order, due to time differences between the USA and other countries, we cannot guarantee customer service will receive your request before the order ships.

I have ordered the wrong item/size by mistake. Can I edit my order?

Unfortunately, we are not able to change the items in an order once the order has been placed. However, we can cancel the order at any point before it ships out, and you can then place a new order for the correct product and size.

Order Tracking

I'm so excited to receive my new items! How do I check the order status?

A tracking number will be provided to you via email once your package has shipped from our warehouse. If you made a Selfie Leslie account upon checkout, or have an already established Selfie Leslie account, you also can see the tracking number when logging in to your registered account and following the directions below:

  1. Click on “My Account” in the upper right-hand corner of the website page
  2. Click on “Purchase History”
  3. Click “Shipment” to track your order

When I try to track my order there are no available details?

You will receive a shipping email as soon as we despatch your parcel. If you haven’t received an email from us, please be sure to check your junk mailbox. If you don’t see any tracking details 48-hours after placing an order, please contact our Customer Service.

Returns

I’m not happy with my Selfie Leslie Purchase and want to make a return -- how do I do that?

We’re sorry to hear that you want to return your items. For more information on our return and exchange policies, please see our Returns & Exchanges page.

Payment Security

What kind of payment security does Selfie Leslie have in place to keep my personal information secure?

All transactions submitted through Selfie Leslie are encrypted with 256 SSL software which encrypts information you input to protect it from interception by outside parties. Selfie Leslie is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.