Payment Methods
What payment methods do you accept?
Credit Cards
We accept Visa, Mastercard, American Express, and JCB.
***Please note that all cards issued by local banks which do not carry one of the logos above will not be accepted by our global processing service, in which case we recommend PayPal as an alternative.
PayPal
PayPal is an excellent payment choice for those who do not have a credit card issued by the vendors above. With your PayPal account, you can use a variety of payment methods to make your Selfie Leslie purchase. When checking out, use our single-click PayPal express feature to speed through checkout like normal!
Other Options:
Amazon Pay, Venmo, Google Pay
Buy-Now-Pay-Later Options:
I need help with my discount/promo code!
Congratulations on scoring a promo code! When you enter it at checkout, make sure to type it exactly as shown—no extra spaces or typos. You can also copy and paste the code directly into the “Discount/Coupon Code” box on the checkout page. Hit “Apply,” and your updated total will appear instantly.
Shipping
How long will it take for me to receive my order in the US?
All orders shipped within the US should normally arrive in 3-5 business days. See our Shipping Page for more details!
When will my order ship?
Most US orders ship within 1 business day of purchase. Shipping times may vary due to the availability of merchandise. Please note that orders are not shipped on the weekends or holidays. See our Shipping Page for more information!
Where is my order confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you provided upon checkout. If for some reason you did not receive an email from us, please check your spam folder and add support@selfieleslie.com to your safe sender list. You can also check your order status by signing into your account on our website.
Can I have my parcel redirected to a different address?
For security reasons, we are not able to change the address your order is being sent to at this time.
Do I Have to Pay Customs or Duties on International Orders?
We’re excited to share that Selfie Leslie now offers a more seamless shopping experience for our international customers.
You can now:
- Shop in your local currency
- See all taxes and duties included at checkout
- Avoid surprise fees upon delivery
This means the total cost you see at checkout is your final cost—no additional customs fees or tax bills from carriers like FedEx or UPS when your order arrives.
We hope this update makes your shopping experience even smoother and more transparent!
Please Note:
- All international orders are currently final sale and cannot be returned or exchanged at this time.
If you have any questions, our team is always happy to help. Reach out to us at support@selfieleslie.com.au or chat with us live on our website.
What can Selfie Leslie do if the package is lost?
Packages are rarely lost; however, if a parcel does not arrive, please contact the carrier to resolve the issue. Selfie Leslie is not responsible for the cost of any return shipping. Customers are urged to hold onto proof of postage as we are not responsible for lost and/or misdelivered packages.
I've made a return, will you refund my delivery charge?
Unfortunately, we cannot refund duties, taxes, or shipping charges incurred through shipping. Please see our Shipping Page for more information.
Order Information
I’m unsure about a size and have a fitting question -- how do I find this information?
We want to make sure that each of our customers receives the perfect item in their perfect fit. If you have questions about sizing, please see our Size Guide for general information. If you still have specific questions about a fit of an item or measurement guidelines, please email our Customer Service.
Why was my order canceled?
We’re sorry to hear that your order was canceled! Please email Customer Service to resolve any issues with your order, and we’ll try to resolve the problem as quickly as possible.
The item I want is “sold out” or no longer available -- what do I do?
Some of our styles are known to fly right off our online shelves. When this happens, please select the size of the item you are interested in, and sign up for our back in stock notifications. Once the item is back in stock, you will get an email from us that it is ready for purchase!
I changed my mind and want to cancel my order. How do I do that?
We're sorry to hear that you’ve changed your mind. You may cancel an order at any time before the order ships. Once the order ships, however, we cannot make any changes. We recommend you cancel your order by contacting Customer Service. However, while we will do our best to help you cancel your order, due to time differences between the USA and other countries, we cannot guarantee customer service will receive your request before the order ships.
I have ordered the wrong item/size by mistake. Can I edit my order?
Unfortunately, we are not able to change the items in an order once the order has been placed. However, we can cancel the order at any point before it ships out, and you can then place a new order for the correct product and size.
Order Tracking
I'm so excited to receive my new items! How do I check the order status?
A tracking number will be provided to you via email once your package has shipped from our warehouse. If you made a Selfie Leslie account upon checkout, or have an already established Selfie Leslie account, you also can see the tracking number when logging in to your registered account and following the directions below:
Click on “My Account” in the upper right-hand corner of the website pageClick on “Purchase History”Click “Shipment” to track your order
When I try to track my order there are no available details?
You will receive a shipping email as soon as we despatch your parcel. If you haven’t received an email from us, please be sure to check your junk mailbox. If you don’t see any tracking details 48-hours after placing an order, please contact our Customer Service.
Returns
I’m not happy with my Selfie Leslie Purchase and want to make a return -- how do I do that?
We’re sorry to hear that you want to return your items. For more information on our return and exchange policies, please see our Returns & Exchanges page.
Payment Security
What kind of payment security does Selfie Leslie have in place to keep my personal information secure?
All transactions submitted through Selfie Leslie are encrypted with 256 SSL software which encrypts information you input to protect it from interception by outside parties. Selfie Leslie is committed to maintaining the highest levels of security and protection against fraud. We stay up-to-date with the latest in security technologies to ensure that your credit card information, contact information, and shipping/billing information are confidential and safe.
